DUAL Asia Pacific set for further growth


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Two key leadership appointments support DUAL’s plans for growth

DUAL Asia Pacific announced today two key promotions to its leadership team. Effective 1 October, Michael Ussher has been appointed Deputy CEO, DUAL Asia Pacific, and Jane Cullen will take on the role of Chief Information Officer for the region. Cullen and Ussher have been with DUAL since 2005 and 2006 respectively and these promotions reflect DUAL’s goal to attract, nurture and retain the best talent in the industry. In his new role, Ussher will be responsible for delivering the leadership team’s business plans while Damien Coates, CEO, DUAL Asia Pacific focuses on growth through acquisitions and other new initiatives.

Coates said “We’re absolutely thrilled to announce these promotions. Both Michael and Jane joined DUAL shortly after we established our Australia business in 2004. In that time, they have both made invaluable contributions to our growth and today we are an AUD350m organisation with ambitions to grow significantly over the next five years in both Australia and New Zealand.

“Leo Abruzzo, and I, as founders of DUAL Australia, could not be more thrilled to promote Michael and Jane to these key positions on our leadership team. They both embody the culture of DUAL, which fosters an entrepreneurial approach focused on delivering better client outcomes. We have all worked very closely for quite some time so these promotions reflect a business structure that was already happening organically.”

Abruzzo, Managing Director, DUAL Asia Pacific, added: “As CIO, Jane has responsibility for the management of all operating systems and technology. Jane has been instrumental in our recent WebRater platform upgrade, which has delivered 12,000 new business policies and 40,000 renewal policies since its launch. In his role as Commercial Manager, Michael has already helped to drive exponential growth of our business, and as Deputy CEO he will be responsible for successful execution of our growth strategy.”

Michael Ussher went on to comment: “First and foremost, DUAL are focused on strengthening our product offering to our brokers partners across the region. I’m excited to be taking on a broader role to ensure we continue providing outstanding service to brokers and innovating across products and platforms, as we have done for the last 18 years. As a $350m premium business we need to ensure we are transacting business in the most efficient way possible and making brokers lives easier so if you have feedback, we’re listening.”