Press release

DUAL Asset Wins ESTAS Supplier of the Year award 2021

09.11.21

  • DUAL
  • 1 minute read
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DUAL Asset has been recognised for outstanding customer service to its clients, winning ESTAS Supplier of the Year 2021 in the Underwriting category. The ESTAS are the biggest award scheme in the UK residential property industry.

The ESTAS determine the best suppliers in the industry based solely on feedback from agents, conveyancers and brokers. Now in their 18th year, the 2021 awards saw 200,000 customer review ratings. The winners were announced at the largest event in the UK property industry in two years, at the Grosvenor House in London.

Ian Keith, Managing Director, DUAL Asset commented: “We are thrilled to be recognised for our unique online service for conveyancers, which not only speeds up the process of selecting and purchasing legal indemnity policies, but also offers greater choice with up to four quotes available within minutes. Our focus when creating our legal indemnity comparison site was ensuring we could provide the best customer experience to our clients, so it’s great to receive this strong endorsement.”

Simon Brown, Founder of The ESTAS said: “Just like every single agent, conveyancer or mortgage broker using the ESTAS review platform, industry suppliers were rated by their customers, so these awards are a real test of how well these firms deliver their services. They should all be proud of their status as an ‘ESTAS Supplier of the Year’.”

Phil Spencer, who has hosted The ESTAS every year since their inception in 2003 told attendees: “There’s never been a more appropriate time to highlight the role suppliers play in the industry. The best suppliers are instrumental in helping provide an excellent service: they are an extension of the customer experience, so the service they deliver is crucial, and it’s therefore only right that the ESTAS puts the spotlight on their efforts.”

Background
The supplier categories have become an integral part of the annual ESTAS competition providing a badge of excellence, which is instantly recognisable by agents and highlights a supplier’s commitment to quality service. Only suppliers who use the ESTAS review platform are eligible for the awards. Reviews can only be completed by clients that have used the services of a supplier for a minimum of two months. The reviews are verified by ESTAS ensuring they provide a genuine guide as to the service performance of the supplier.

The Awards are organised by The ESTAS Group Ltd. www.theestas.com
For more information contact The ESTAS Group on 01892 610245/610398.